A 99.9% Server Uptime
Our hosting system is based on a solid, top–drawer hardware architecture and a heavily tweaked variation of Linux. That is why, irrespective of what your website is, or how many web site visitors you’ve got, or even in case there is a DoS attack, our hosting servers will remain up and running and your sites will remain online.
All our Linux hosting packages plans include a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
If you would like to deliver a first–rate web hosting service, you can barely rely on the default network configuration in a datacenter. We’ve built our own custom network in an effort to ensure a lightning–fast connection speed with the outside world.
And because of this, irrespective of which data centers you opt for: our USA located datacenter, our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter or our Australia located datacenter, you can enjoy an assured 99.9% network uptime. And this uptime guarantee applies to all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are unsatisfied with our web hosting services, or if you think that they are insufficient, or if you decide that you must use a VPS hosting packages rather than a cloud hosting account – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain total control over your domain names even when you cancel your hosting account with us.
24/7 Technical Support
We have conscientiously selected each member of our 24x7 support department to ensure that we can provide the very best tech support you can possibly get. Each of our support engineers has several years of experience working with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they’re available to you 24x7 – you can get in touch with them at any moment and they’ll reply ASAP.
Their average ticket response time is just 20 minutes, whereas with other hosting providers you have to wait for days. And we also offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered in under 60 minutes.