Customer Support Channels
A 1–Hour Response Time Guarantee
All your help requests will be replied to in maximum 60 min after the support ticket or email is submitted. If your issue calls for further assistance from a sysadmin, we will direct the trouble ticket or the e–mail to the person in charge, without delay and we will leave a note to let you know that more time will be needed for arriving at a solution. If you take advantage of our Admin Services package, all of the server management services included there will be carried out whenever you specify.
An Excellent Customer Support Service
Should you need help with the Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server on your behalf, don’t hesitate to reach our customer support team at any time via the ticketing system. Plus, if you need help managing your dedicated web hosting server, you can order our Admin Services package, which includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and rebooting services, data backup space, etcetera.
An Easy–to–Navigate Help Section
We have provided the Hosting Control Panel with a comprehensive knowledge base, which includes exhaustive explanations of its features and functions. Plus, we have created in–depth video tutorials that will further demonstrate to you how to perform a particular action or resolve a typically experienced problem. The help articles and the video tutorials are readily reachable from every section of the Hosting Control Panel through the Videos and Help buttons situated in the upper right corner.